340% Revenue Growth for D2C Skincare Brand in 6 Months
How automation, AI, and CRM integration transformed a manual business into a high-growth machine.
01. The Challenge
The brand was processing orders manually, had no CRM to track customer data, zero automated follow-ups, and a support team drowning in repetitive tickets. Revenue was flatlined despite strong product-market fit.
02. Our Solution
- 01
Built a custom Shopify store with optimized product pages and checkout flow, reducing cart abandonment by 34%.
- 02
Integrated a CRM that automatically captured every customer interaction, order history, and support ticket.
- 03
Deployed a WhatsApp Business automation — order confirmations, shipping updates, review requests, and reorder nudges.
- 04
Built an AI support agent that resolved 80% of support tickets automatically, reducing response time from 6 hours to under 2 minutes.
- 05
Implemented an SEO strategy targeting high-intent skincare keywords, growing organic traffic 220% over 6 months.
"We were doing everything manually and just surviving. After TechGeekStudio rebuilt our systems, we're thriving. The WhatsApp automation alone brought back 200+ lapsed customers."