Question 1

How can I contact TechGeekStudio?

Accepted Answer

You can reach us through multiple channels: our contact form on this page, email at hello@techgeekstudio.com, WhatsApp at +91 93542 23369, or phone at +91 93542 23369. Our AI chatbot Alex is available 24/7 on our website to answer initial questions and schedule consultations. We respond to all enquiries within 2 business hours.

Question 2

What are TechGeekStudio's working hours?

Accepted Answer

Our team is available Monday to Saturday, 9 AM to 7 PM IST. For enterprise clients, we offer extended support including Sundays and after-hours emergency contact. Outside of business hours, our AI chatbot Alex can answer questions and capture your requirements, ensuring no enquiry is ever missed.

Question 3

How quickly do you respond to enquiries?

Accepted Answer

We respond to all contact form submissions and emails within 2 business hours during working days. WhatsApp messages get a response within 30 minutes during business hours. Our AI chatbot responds instantly 24/7 for common queries and lead qualification. For scheduled consultation calls, we confirm within 1 business day.

Question 4

Do you offer a free consultation before I commit?

Accepted Answer

Yes — always. We offer a free 30-minute strategy consultation call for all prospective clients. During this call, we review your current digital presence, understand your goals, and outline how we'd approach growing your business. There's no pitch, no pressure — just a genuine strategic conversation. Book directly through our contact form.

Question 5

Can I visit your office in person?

Accepted Answer

Yes! We welcome client visits. Our office is located in India and we host regular in-person strategy sessions for local clients. For outstation clients, we're fully equipped for video consultations via Zoom, Google Meet, or Microsoft Teams. Please schedule an appointment before visiting to ensure the right team members are available.

Question 6

How do I get a quote for digital marketing services?

Accepted Answer

Fill out our contact form with details about your business, your goals, and your budget range. We'll review your website and current digital presence and come back with a tailored proposal within 24–48 business hours. For faster quotes, you can call or WhatsApp us directly.

Question 7

Do you have a WhatsApp business number for enquiries?

Accepted Answer

Yes. You can reach us on WhatsApp at +91 93542 23369. We handle all types of enquiries via WhatsApp — new service enquiries, support for existing clients, quick questions, and consultation scheduling. WhatsApp is our fastest response channel during business hours.

Question 8

What information should I include in my enquiry?

Accepted Answer

To get the most helpful response quickly, please include: (1) Your website URL. (2) Your business type and target market. (3) Which services you're interested in. (4) Your monthly budget range. (5) Your primary goal (more leads, more traffic, better brand awareness, etc.). The more context you give us, the more useful our initial response will be.

Question 9

Do you work with clients outside India?

Accepted Answer

Yes. We serve clients in UAE, UK, Singapore, USA, and other countries. All communication is in English. We accommodate different time zones for calls. International payments are accepted via wire transfer, PayPal, or Stripe. GST is not applicable for international clients (services exported from India are zero-rated).

Question 10

How is the client onboarding process handled?

Accepted Answer

After you sign the agreement, our onboarding process typically takes 3–5 business days: (1) Access gathering (website, Google Analytics, Search Console, social media). (2) Discovery call with your dedicated account manager. (3) 30-day strategy document delivered. (4) Campaign or project kickoff. We provide a detailed onboarding checklist to make it seamless.

Question 11

Do you work with just one client per industry to avoid conflicts of interest?

Accepted Answer

We maintain a maximum of 2–3 clients in the same niche and geography to avoid direct competitive conflicts. For industries where this matters most (local services, law firms, clinics), we maintain a stricter one-client-per-market policy. If you're concerned about a potential conflict, bring it up during the consultation and we'll address it transparently.

Question 12

What is Alex — TechGeekStudio's AI chatbot?

Accepted Answer

Alex is our AI-powered website assistant, available 24/7 on our website. Alex can answer questions about our services, pricing, and processes; help you understand which services are right for your goals; collect your enquiry details and pass them to our human team; and schedule consultation calls. Alex is powered by Claude (Anthropic) and trained on our complete service knowledge base.

Question 13

Can I request a custom proposal for my company?

Accepted Answer

Absolutely. For businesses with specific needs that don't fit our standard plans, we create fully custom proposals. These detail the recommended services, scope of work, deliverables, timelines, KPIs, and pricing. Custom proposals are typically delivered within 2–3 business days of our initial consultation call.

Question 14

How do I escalate an issue if I'm unhappy with service?

Accepted Answer

We have a clear escalation path: (1) Raise the issue directly with your account manager. (2) If not resolved within 48 hours, escalate to our Head of Client Success. (3) If still unresolved, our co-founders are directly reachable and personally handle all escalated complaints. We take client satisfaction seriously and every complaint is reviewed at the leadership level.

Question 15

Is there a referral program for existing clients?

Accepted Answer

Yes! We reward clients who refer new business to us. Referral terms may vary by plan and engagement type. Contact your account manager or hello@techgeekstudio.com to register a referral.

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